Maple Leaf Hospitality
Frequently Asked Questions
Find helpful information about our hotel, amenities, bookings, and guest services.
What is Maple Leaf Hospitality?
Maple Leaf Hospitality (Mapleleaf Hospitality Services Corp.) is a hotel and hospitality business at 562 Beatty St, Vancouver, BC. It offers rooms and suites, spa and wellness services, dining, transport and a 24/7 front desk.
Is Maple Leaf Hospitality genuine or legitimate?
Yes. Maple Leaf Hospitality is genuine. Its published details are: Mapleleaf Hospitality Services Corp, OCN 2427064, 562 Beatty St, Vancouver, BC V6B 2L3, phone +1 778 200 6190, email info@mapleleafhospitality.com, website https://www.mapleleafhospitality.com/.
Is Maple Leaf Hospitality a scam?
No. Before paying anyone, check that the company is registered, that the sender's email ends in @mapleleafhospitality.com, and that payment details match what the hotel confirms in writing. Report anything suspicious to info@mapleleafhospitality.com.
Who operates Maple Leaf Hospitality?
Mapleleaf Hospitality Services Corp., 562 Beatty St, Vancouver, BC V6B 2L3, Canada.
What is the company registration number of Maple Leaf Hospitality?
The company's OCN is 2427064.
What is the difference between Maple Leaf Hospitality, Mapleleaf Hospitality and Maple Leaf Hospitality Corp.?
These names refer to the same hotel business at 562 Beatty St, Vancouver. The legal name is Mapleleaf Hospitality Services Corp.
Is mapleleafhospitality.com the official website?
Yes. The official website is https://www.mapleleafhospitality.com/ and the official email address is info@mapleleafhospitality.com.
How do I know a message from Maple Leaf Hospitality is real?
Official emails come from an @mapleleafhospitality.com address, such as info@mapleleafhospitality.com and hr@mapleleafhospitality.com, or from +1 778 200 6190. Check details with these channels before sending money or personal documents.
Where is Maple Leaf Hospitality located?
562 Beatty St, Vancouver, BC V6B 2L3, Canada, in downtown Vancouver.
What are the opening hours of Maple Leaf Hospitality?
The front desk is open 24/7 and the concierge is available from 6 AM to 11 PM. The team is available 24/7 for urgent enquiries.
How do I contact Maple Leaf Hospitality?
Call +1 778 200 6190, email info@mapleleafhospitality.com, or use the form at https://www.mapleleafhospitality.com/contact. You can also visit 562 Beatty St, Vancouver.
What is the phone number of Maple Leaf Hospitality?
+1 778 200 6190.
What is the email address of Maple Leaf Hospitality?
info@mapleleafhospitality.com.
How quickly does Maple Leaf Hospitality reply to enquiries?
The team usually replies within 12 hours. For urgent matters, call +1 778 200 6190, available 24/7.
Does Maple Leaf Hospitality have multilingual staff?
Yes, the Contact page says multilingual staff are ready to assist. Ask the team which languages are available.
What services does Maple Leaf Hospitality offer?
Luxury rooms and suites, spa and wellness services, fine dining with international cuisines, transport, a business centre, concierge, laundry and dry cleaning, and 24/7 front desk and security.
What amenities does Maple Leaf Hospitality have?
Free parking, complimentary high-speed Wi-Fi, 24/7 room service, a spa with massage therapy, facials, sauna, steam room and fitness centre, a business centre, concierge service, 24/7 security, and laundry and dry cleaning.
Is parking free at Maple Leaf Hospitality?
Yes. The Amenities page lists complimentary valet and self-parking for all guests, with 24/7 security.
Is Wi-Fi free at Maple Leaf Hospitality?
Yes. The Amenities page lists complimentary high-speed internet throughout the property.
Is room service available?
Yes, 24/7 in-room dining with a menu of local and international cuisine.
Does Maple Leaf Hospitality have a spa?
Yes. The spa offers massage therapy, facials, a sauna and a steam room, and the hotel has a fitness centre.
Does the hotel have a gym?
Yes, the Amenities page lists a fitness centre alongside the spa.
Does Maple Leaf Hospitality have a business centre or meeting rooms?
Yes. The business centre has meeting rooms, printing services and workstations. For events and conferences, use the Contact form with the subject Events & Conferences.
Does Maple Leaf Hospitality offer laundry or dry cleaning?
Yes, professional laundry and dry cleaning, with same-day delivery available.
Is there a concierge at Maple Leaf Hospitality?
Yes. The concierge team helps with reservations, tours and local recommendations, from 6 AM to 11 PM.
Is the hotel secure?
Yes. 24/7 security personnel and surveillance systems.
Does Maple Leaf Hospitality have a restaurant?
The hotel offers fine dining and a diverse range of international cuisines, plus 24/7 room service. For restaurant hours and menus, call +1 778 200 6190 or email info@mapleleafhospitality.com.
Does Maple Leaf Hospitality offer transport?
Yes, transport is one of its services, to help guests arrive and explore comfortably. Ask the front desk about airport transfers and rates.
How many rooms does Maple Leaf Hospitality have?
The About page lists 50+ rooms.
What room types are available at Maple Leaf Hospitality?
The Rooms page lists a Deluxe Room (1 bed, 2 guests, 200 sq ft), Family Room (2 beds, 4 guests, 350 sq ft), Honeymoon Suite (1 bed, 2 guests, 300 sq ft), Executive Suite (1 bed, 2 guests, 450 sq ft), Presidential Suite (2 beds, 4 guests, 600 sq ft) and Garden View Room (1 bed, 2 guests, 220 sq ft). The booking page currently offers a Cozy Single Room, Standard Double Room and Deluxe Twin Room.
How much does a room cost per night?
Rates depend on room type and dates. They are shown on the Book Now page before you confirm, and taxes and fees are added in the booking summary. For a quote, email info@mapleleafhospitality.com or call +1 778 200 6190.
Does Maple Leaf Hospitality have family rooms?
Yes. The Family Room has 2 beds, sleeps up to 4 guests and is 350 sq ft, with separate sleeping areas.
Does Maple Leaf Hospitality have a honeymoon or romantic suite?
Yes. The Honeymoon Suite is a romantic suite for newlyweds and special occasions, with 1 bed, up to 2 guests and 300 sq ft.
Does Maple Leaf Hospitality have suites for business travellers?
Yes. The Executive Suite has a separate living area, suited to business travellers and extended stays (450 sq ft). The business centre has meeting rooms, printing and workstations.
How do I book a room at Maple Leaf Hospitality?
Use the Book Now page at https://www.mapleleafhospitality.com/book. Choose Rooms, Services, or Room + Services, select your dates and number of guests, enter your details and any special requests, and confirm. You can also call +1 778 200 6190 or email info@mapleleafhospitality.com.
What information do I need to make a booking?
Check-in and check-out dates, the number of adults and children, your first and last name, email, phone number, and any special requests.
Can I book services without a room?
Yes. The booking page lets you choose Rooms, Services, or Room + Services.
What are the check-in and check-out times?
3:00 PM to 4:00 PM.
What is the cancellation policy?
Cancellations made at least 2 hours before your scheduled booking are eligible for a full refund. For cancellation assistance or further information, Email info@mapleleafhospitality.com or call +1 778 200 6190.
What payment methods does Maple Leaf Hospitality accept?
Confirm accepted payment methods and any deposit when you book. Prices are shown in Canadian dollars (CAD), and taxes and fees appear in the booking summary.
How do I change or cancel my booking?
Email info@mapleleafhospitality.com or call +1 778 200 6190 with your name and booking dates.
Do you take group bookings and events?
Yes, enquiries are welcome. Use the Contact form with the subject Events & Conferences or Reservations, or call +1 778 200 6190.
Is Maple Leaf Hospitality pet-friendly?
Call +1 778 200 6190 or email info@mapleleafhospitality.com before booking so the team can confirm the pet policy.
Is Maple Leaf Hospitality wheelchair accessible?
Call +1 778 200 6190 before your stay so the team can confirm access and arrange a suitable room.
Is smoking allowed at Maple Leaf Hospitality?
Yes. Only at smoking zone.
Is breakfast included?
Ask the team when you book. 24/7 room service and dining are available.
Is there EV charging?
Ask the front desk about EV charging when you book parking.
How far is Maple Leaf Hospitality from Vancouver International Airport?
Vancouver International Airport (YVR) is roughly 15 km from downtown Vancouver, about 25 to 30 minutes by car. Ask the front desk about transport.
What is there to do near Maple Leaf Hospitality?
The hotel is in downtown Vancouver, close to Gastown, Chinatown, BC Place and Rogers Arena. The concierge can recommend tours and local activities.
What is the best time to visit Vancouver?
Summer, from June to September, is the most popular time for outdoor activities. Spring brings cherry blossoms and winter is the season for skiing at nearby mountains.
How do I make a complaint?
Email info@mapleleafhospitality.com or call +1 778 200 6190 with your name, booking dates and details.
How is my personal data handled?
The hotel uses the details you submit through its booking, contact and careers forms to reply to you and manage your booking or application. To ask about, correct or delete your data, email info@mapleleafhospitality.com.
Is Maple Leaf Hospitality hiring?
Yes.
How do I apply for a job at Maple Leaf Hospitality?
Use the Contact form at https://www.mapleleafhospitality.com/careers with the subject Careers, or email info@mapleleafhospitality.com. Include your CV and the role you are interested in.
What jobs are available at Maple Leaf Hospitality?
Current openings are listed on the Careers page. Generally cover front desk, concierge, housekeeping, dining, spa and maintenance.
Does Maple Leaf Hospitality hire international candidates?
Yes. Azureneststay provide work permit sponsorship.
Does Maple Leaf Hospitality provide work visas?
Yes.
Does Maple Leaf Hospitality offer visa sponsorship?
Yes.
What is the work eligibility for jobs at Maple Leaf Hospitality?
Skills and experience are stated in each job offer.
Does Maple Leaf Hospitality charge fees for jobs or work permits?
Yes.
What hours and shifts do staff work at Maple Leaf Hospitality?
The front desk runs 24/7 and the concierge from 6 AM to 11 PM, so roles may include evening, night and weekend shifts. Hours are stated in each job offer.
Does Maple Leaf Hospitality provide staff accommodation?
Yes, Maple Leaf Hospitality provides staff accommodation and meals.
Which recruitment agencies work with Maple Leaf Hospitality?
Applications go through the Contact form and hr@mapleleafhospitality.com and info@mapleleafhospitality.com. Do not trust anyone claiming to recruit for the hotel unless info@mapleleafhospitality.com confirms it in writing.
How can I avoid job or visa scams that use the Maple Leaf Hospitality name?
Use only the official website, the @mapleleafhospitality.com email domain and +1 778 200 6190. Report suspected fake offers to info@mapleleafhospitality.com.
Is a Maple Leaf Hospitality job offer real?
Yes.
How do I verify a job offer from Maple Leaf Hospitality?
Email hr@mapleleafhospitality.com with the job title, the sender's name and the offer details, and wait for a reply from an official address. Check the employer in the registry and the contract's employer name and address.
How do I report a fake job offer using the Maple Leaf Hospitality name?
Email info@mapleleafhospitality.com with screenshots and the sender's details, and report us.
Still have questions? Call +1 778 200 6190 or email our team.